Response to Coronavirus (Covid-19) - Updated 02 February 2021
With the evolving situation regarding the spread of the coronavirus Covid-19, we appreciate it is worrying times for everyone.
The health and wellbeing of our guests and our contractors are our top priority and we want to reassure you of the diligence of our approach as we manage the changing situation.
We continue to monitor and adhere to the UK Government's advice and guidelines.
Hill Lodge was closed since lockdown in March, and remained so until we welcomed our first guests back on 17th July. We were excited to be open and available for visitors once again and were busy right up until the second national lockdown. We thank our lovely guests, whom we welcomed last year for their continued loyalty and compliance with our safety precautions.
We would also like to thank our guests who have had to cancel their bookings for their flexibility and understanding. Most have postponed their trips to later dates and many have booked for their corresponding dates this year. We look forward to welcming you to Hill Lodge for your long-awaited stay. We urge future guests who are thinking they may need to cancel due to the virus and self-isolation, to do the same. That way, we can work together, and support each other during these difficult times.
We are currently in our 3rd national lockdown in the UK and so unable to welcome holiday-makers. We are hopeful we'll be coming out of lockdown with lifting restrictions by the time our guests are due to arrive and our high season is in full swing.
We will continue to put all the necessary precautions in place so our guests can have a safe and enjoyable stay with us. We follow extra cleaning, disinfecting and self-distancing protocols, including:
- deep cleans between all guests
- use of gloves and masks for anyone entering the annexe
- social distancing between us and guests on arrival, departure and throughout their stays.
This is not an easy time for anyone at the moment. It is a dynamic situation and will continue to evolve.
Our wish is that all our past and future guests stay healthy and safe. Together we’ll get through this!
Given the extended travel bans we made the difficult decision to suspend operations in relation to our trips to this region, during 2020. We are now though tentatively looking ahead to 2021 and planning some trips. We monitor changing Government protocols around foreign travel, including the need for negative tests and quarantining but hope by the second half of 2021 some of these restrictions can be lifting enabling foreign trips to take place more practicably.
Guests needing to cancel trips to our tours in Africa due to Covid 19 can do so up to 14 days prior to arrival and receive a full refund or credit for a trip at a later date.
Contact with our operators in Africa at the moment is somewhat patchy as they are not working normal hours so the development of itineraries is taking a little longer than normal. So we ask that our clients bare with us, at this time.
Stay Safe & All Best Wishes to all
Becky & Paul